How do I search for domains?

To search for domains you need to click on the Home tab. This takes you to the home page. On this page, you can search for a match to a single word or combination of words, and you can search with or without the TLD extension. Domain names can be between 3 and 61 characters long. This does not include the TLD extension, such as .com.

Enter your search word in the text field, and click Find.

The search results indicate whether the domain name is available. If an exact match is found, you will see a large checkmark and the word Success! next to the name. The results page also lists other similar domain names and any Premium Domain Names that are available.

How do I look for Premium Domains?

You search for Premium Domains in the same way that you would search for any domain. If there are Premium Domains that satisfy your search criteria (the words you use to search for domain names), you will see a separate section in the search results that displays the available Premium Domain names and their associated cost.

How do I register a domain?

If there's a domain name you'd like to register, the first thing to do is to check whether the name is available. If it is available, registering the name is a very simple procedure.

To register a domain

1. On the Home page, enter the name you want in the text field and click Find.
   The search results page tells you whether the name you want is available and displays some similar or related names that you might want to register.

2. If the name you want is available, simply click the checkbox beside the name. You can choose any of the domain names that are listed on the results page, and you can use the text field at the bottom of the page to search for additional names. The domain names that you choose are added to your shopping cart.

3. When you're ready to review your choices and check out, click Done.

4. On the next page, choose the registration term and any available options for each of the domains that you selected. You can register domains for up to 10 years.
   If you decide not to purchase a domain that is in your shopping cart, simply click REMOVE beside the domain name.

5. Click Done to confirm your choices.

6. If you are a new customer, complete the fields in the First-Time Customers section and click Register and Continue. All fields are mandatory except for Company and Phone Extension. Passwords can be 4 to 20 characters long and must contain at least one digit.
   Once you set up your account, a confirmation email is sent to the email address that you specify, and all future email correspondence will be sent to that email address.

7. Alternatively, if you have already registered as a customer, enter your username and password in the Returning Customers section and click Log in and Continue.

8. On the Summary page, review the items in your shopping cart, select your method of payment, click the checkbox to agree to the terms and conditions,  and then click Buy Now to complete the registration process. Your credit card statement will show SHOPCO DomainName as the merchant for this purchase.
   (In place of DomainName you will see the domain name that you purchased. If you purchased more than one domain, your statement will display the shortest name, to a maximum of 15 characters.)

What is Nexus information?

When you register a .US domain, you must certify that you are a resident or have a business within the United States. In addition, you must select a Nexus category to indicate the purpose of the domain.

In your shopping cart, beside the .US domain that you want to purchase, you will see a link called EDIT NEXUS INFO. When you click this link, the Nexus Information page appears. Use the drop-down lists to choose the appropriate information. You can enter the Nexus information while the domain is still in your shopping cart or when you check out.

What services are subject to GST?

Purchases of domains, email forwarding, and domain forwarding are all subject to Canadian GST.

Can I pay via any method other than credit card?

We only accept Visa, MasterCard, and American Express cards. We do not accept cash, cheques, or money orders.

Can I get a receipt?

When you complete the registration process, a receipt is sent to the email address that you provided. If you don't receive the email, check your spam folder. If you can't find your receipt, you can print a record of the transaction or have your receipt emailed to you again.

1. Log in to your account and click Manage.

2. At the top of the Domain Manager page, click View your Transaction History here.

3. Find the order for which you want a receipt, and click View Details.

4. On the Transaction Details page, either click PRINT to print the page, or click Re-send receipt to user@yourdomain.com to have a copy of the receipt sent to your email address.

I tried to register/transfer a domain, and it didn't go through, but it looks like I was charged.

When you make a purchase using a credit card, we "authorize" funds on your credit card. This is not a charge, but a test to make sure you have the funds available for the purchase. After the authorization returns a result of sufficient funds, we register the domains. If the domain registration fails for any reason, the attempted charge is voided. The net result is that your account not charged. In most cases, the original authorization charge is removed from your credit card account within a few days. You can contact your credit provider to find out their specific authorization policy.

If you are having trouble registering a domain, we recommend that you contact technical support rather than resubmitting the order. If you continue to try to submit your order, you will incur a large number of authorizations, and consequently, you may run out of available credit or freeze your account funds. You may even cause your credit card company to suspect fraud, and they will put a hold on your card.

How do I register domain names that use local language characters?

Many world languages use characters that are not found in English. Domain names in these languages are referred to as Internationalized Domain Names or IDNs. You can register IDNs by searching for a domain name in your native language. The availability results are displayed in both the native language and in the IDN format, which begins with xn-- to identify it as an IDN.

When you register an IDN name, you will be prompted for some additional information. As part of the registration process, you are prompted to select the appropriate language code from a drop-down list.

Note: The only TLDs that allow IDN registrations are .COM, .NET, .ORG, .INFO, .BIZ, .CC, .TV, .ME, and .DE.

Is my credit card information secure?

PayPal processes your online transactions. Your credit card information is securely stored on the PayPal system, and it is never shared. For more information about PayPal, go to https://www.paypal.com.

Can I register more than one credit card?

Yes, you can register multiple credit cards, and you can designate one card as your primary or default card. When you are ready to purchase your domains or any additional services, your default card is selected unless you choose a different card. Your default credit card is also used for autorenewals.

To register a credit card

1.Click Manage, and log in to your account.
2.Click Credit Card Info. Many of the fields are autopopulated with your account information
3.Complete the Credit Card Info form, making any required changes.
4.Click Create.

To register additional cards

1.Click Manage, and log in to your account.
2.Click Credit Card Info.
3.Click New Card.
Many of the fields are autopopulated with your account information
4.Complete the Credit Card Info form, making any required changes.
5.Click Create.

To specify the default credit card

1.Click Manage, and log in to your account.
2.Click Credit Card Info.
All of your currently registered credit cards are listed by nickname at the top of the page.
3.Beside the card you want as your default card, click make default.

How do I update my credit card information?

To update your credit card information

1.Click Manage, and log in to your account.
2.Click Credit Card Info.
All of your currently registered credit cards are listed by nickname at the top of the page.
3.Click the name of the credit card that you want to change.
4.Make the required changes. For security purposes, you must re-enter your credit card number and security code number.
5.Click Update.

To delete a credit card

1.Click Manage, and log in to your account.
2.Click Credit Card Info.
All of your currently registered credit cards are listed by nickname at the top of the page.
3.Click the name of the credit card that you want to delete.
4.For security purposes, you must re-enter your credit card number and security code number.
5.Click Delete.

.TEL is a new type of gTLD domain. Its purpose is to store all of your contact information, for example, email addresses, cellular phone numbers, website addresses, IM addresses, Twitter addresses, social networking sites such as Facebook, street addresses, and Google maps.

.TEL pages can be accessed by any device that is connected to the Internet, and visitors to a .TEL page can click on any of the displayed links, and a connection is established immediately to the associated destination. In addition, you can specify whether your contact information is available to everyone or only to certain people.

All of this information is stored directly in the DNS. This is different from other TLDs where the DNS simply maps domain names to IP addresses. All content for .TEL domains is hosted on Telnic's TelHosting platform; therefore, you cannot manage the DNS or add domain forwarding or email forwarding to your .TEL domain name in Storefront.

As soon as your .TEL domain registration is complete, you will receive an email containing your username and password for the Telhosting system so that you can log in and add your contact information to your .TEL website.

Important: Email addresses (for example, yourname@domain.tel) are not available for .TEL.

Can I create a custom nameserver?

You can create a nameserver that is based on your domain. You first have to create the new nameserver, and then you can add the new nameserver to the list of nameservers for your domain.

To create a custom nameserver

1.Click Manage, and log in to your account
2.Beside the domain for which you want to create a custom nameserver, click DNS.
3.Click the link at the bottom of the Name Servers section, in the sentence If you would like to create custom nameservers based on your domain, click here.
The Edit Custom Nameservers window appears.
4.Click Add Record.
5.In the Subdomain field, enter the name of custom nameserver.
6.In the IP Address field, enter the corresponding IP address.
7.Click Save.
8.If you want to use the new nameserver with this domain, click the link at the bottom of the Custom Nameservers section, in the sentence If you would like to configure your domain to use these servers, click here.
The Edit DNS Settings page appears.
9.In the Name Servers section, click Add Name Server.
10.Enter the name of the custom nameserver that you just created.
11.Click Save.

How can I change my DNS information?

When you register your domain, default DNS settings are used. Your web hosting provider can give you their primary and secondary DNS information and you can change the default settings to those of your web host. The DNS information usually looks something like this:

Primary Hostname- ns1.examplehostname.com
Primary IP- 123.45.67.8
Secondary Hostname- ns2.examplehostname.com
Secondary IP- 123.45.67.9

To change DNS information 

1. Log in to your account and click Manage.

2. Beside the domain whose DNS you want to change, click Edit DNS.

3. Replace the existing information with the information provided by your web hosting company (you may omit the IP addresses, as they are optional).

4. Click Save. Your new DNS information is automatically entered, if it is verified to be valid.

Please allow 24 - 48 hours for your change to propagate throughout the Internet.

.DK Nameservers

For .DK domains, you can only specify nameservers that are known at the registry. To use any other nameservers, you must first submit the application form found here: http://www.dk-hostmaster.dk/index.php?id=200. When your application has been processed and your nameservers have been approved, you will receive a notification by email.

Note: The registry charges a fee to register nameservers.
 

How do I remove domain forwarding?

To remove domain forwarding

1. Log in to your account, and click Manage.

2. Beside the domain whose domain forwarding you want to remove, click Edit Domain Forwarding.

3. In the URL field, enter the address of the destination website. You can specify the URL, for example, http://www.yourcompany.com/yourexamplesite.html, or you can specify the IP address, for example, http://12.34.56.789.

4. Select Enabled from the drop-down box to implement domain forwarding.

How do I remove email-forwarding?

To remove email forwarding

1. Log in to your account, and click Manage.

2. Beside the domain whose email you want to forward, click Edit Email Forwarding. Any existing email forwards are displayed at the top of the page.

3. Beside the email forward that you want to remove, click remove.

Please allow 24-48 hours for email to stop forwarding to that address.

How can I protect my domain from being stolen?

To secure your domain against unauthorized transfers, you can lock your domain. Locking your domain ensures that an authorization code (auth code) cannot be generated for your domain, and the auth code is required to transfer your domain to another service provider. This is a security feature that has been designed to ensure that you have full control over any changes made to your domain.

To lock a domain

1. Log in to your account, and click Manage.

2. Beside the domain name, click Edit Transfer Lock.

3. In the Domain Locking drop-down list, choose Enabled, and then click Save.

How do I change my password?

To change your password

1. Log in to your account, and select the domain whose password you want to change.

2. Click Manage, and then click Edit your Account Information here.

3. In the Password field, enter your new password. Passwords can be 4 to 20 characters long, and must contain at least one number.

4. In the Password (verification) field, enter you new password again.

5. Click Save.

How do I log in to my account

The first time you purchase a domain, you must create an account. When you are ready to check out and pay for the items in your shopping cart, you will be asked to provide some personal information, such as your name and address. You will also be asked to create a username and password. You only need to submit this information once. The next time you make a purchase or when you want to manage your domains, you only need to enter your username and password to log in to your account.

Do I have to use my home address in my contact information?

You do not have to use your home address when you enter your contact information; however, according to ICANN policy, the address that you specify must be a valid address. If you don't want to use your home address, you can use your business address instead.

Note: If you use invalid contact information, your domain registration may be terminated.

Do you have a way to secure my Whois information?

Contact Privacy is a free service that hides your identity (address, phone number, email address) when a WHOIS lookup is done on your domain name. When you register your domain, Contact Privacy is included at no extra charge.

I made a change to my DNS. Why doesn't it show up?

It usually takes two business days for updates to be seen elsewhere on the web, including hosting information. This is standard Internet propagation time. Additionally, some Whois databases are not compatible with others. You may wish to use a central whois lookup, as one registrar may not carry another's information. The best practice is always to look up a domain at the registrar of record. To find out who the registrar is for a name, use this resource:

http://www.internic.net/whois.html

.